Shipping & Returns

Once your order is complete, you will receive a tracking code to the email you registered the order with. The tracking information will be available after 2-3 days (Please allow 24-48 hours for order processing excluding weekends and major holidays)

 

US Orders - Please note we cannot ship to a P.O.Box 
FREE Domestic Shipping for Orders Over $200

Service
Cost
Delivery Time
DHL Ground Shipping
$10
1 - 3 business days in transit

***We do not offer EXPRESS option because the GROUND delivery speed is the same

***Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched

 

International Orders - Please read and accept the Customs Policy below before you place your order (shipping time estimations do not include any time possibly spent in customs)

Worldwide All Countries
FREE International Shipping for Orders Over $300

Service
Cost
Delivery Time
DHL Ground Shipping   
$20-$45 Flat Rate to select Destination Countries 2 - 5 business days in transit (Customs Taxes NOT Included)


***All orders ship from our factory located in East Asia

 

PLEASE NOTE

Customs Policy

Payment of any duty and import tax is the full responsibility of the international customer. You will be responsible for paying the taxes and duties upon delivery of the order. We do not cover the cost of customs, duties and taxes that are regulated and issue by your government. Unfortunately, these fees are beyond our control and it will not be calculated in checkout. We recommend contacting your local customs office for information regarding these costs

 ***If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund

***Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee

***Once an order ships and is in transit, it is not possible to cancel the order

Partial Shipping

Source Unknown choose to ship items within your order separately, as they are readied. We will partially ship items from your order that are fully processed and ready to be shipped. This is so you will not have to wait for your entire order to be ready, before receiving any of your items.

Lost Packages

Orders that are not received by the recipient and therefore sent back will be deducted a shipping fee

***Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the customer to track their package and monitor its status. If delivery was made without signature in your favor, we cannot guarantee for the lost or damaged

 

You may return FULL PRICED items for a refund postmarked within 14 days of the delivery date

SALE ITEMS, Accessories (jewellery, belt, sunglasses) cannot be refunded or exchanged

All returns should be in new, unworn condition with the tags still attached. Returns postmarked 14 day policy are ineligible for a refund but will automatically be processed for an online credit ("SourceUnknownCredit")

***The customer is responsible for paying for shipping costs for returning any item(s) using a trackable shipping method. All shipping costs are non-refundable.

 

Returns 

To Prepare your United States Return Shipment, you can send your return back to us directly using your preferred courier service

Please send to:

Source Unknown, Return Dept
312 Cherry Lane, #KY34087
New Castle, NY 19720

***Please allow 7-10 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account

 

To Prepare your International Return Shipment, please email us at info@thesourceunknown.com for our global warehouse address. Write 'International Return' with your order # in the subject line, description of the item(s) and reason for the return

***We usually accept return within 3 business days of their arrival at our warehouse. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email

 

PLEASE NOTE 

Defect Items

Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed

 

Any questions please email us at info@thesourceunknown.com