You may return FULL PRICED items for a refund postmarked within 14 days of the delivery date.
NON REFUNDABLE ITEMS:
- Accessories including Jewelries, Belts, Sunglasses, Hats. (Bags are excluded from this category)
- Sale items (orders placed during a sale period and special sale items)
All returns should be in new, unworn condition with the tags still attached. Returns postmarked 14 day policy are ineligible for a refund but will automatically be processed for an online credit ("SourceUnknownCredit")
Please note that we do not offer free returns and shipping labels for any kinds of orders.
***The customer is responsible for paying for shipping costs for returning any item(s) using a trackable shipping method. All shipping costs (original and return) are non-refundable.
We do not offer exchanges so you would have to return the items to us and place another order for the size you wish to receive.
Any items returned without the return form will take longer to be processed. Please email us at email@example.com to have your return form issued.
RETURNS FOR CUSTOMER IN THE U.S.
Please email us at firstname.lastname@example.org for US warehouse address
***Please allow 7-10 business days for your return to be processed at our facility.
Refunds of returns are issued after the process has been completed and it takes up to 5-10 business days depending on your bank.
Please email us regarding the items you returned along with the tracking number of the package at email@example.com.
RETURNS FOR CUSTOMER OUSIDE THE U.S.
Please email us at firstname.lastname@example.org for our global warehouse address. Write 'International Return' with your order # in the subject line, description of the item(s) and reason for the return
***We usually accept return within 3 business days of their arrival at our warehouse. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email
Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed
Any questions please email us at email@example.com