Returns

 

We have a 21-day from the delivery date, no-questions-asked return policy

NON REFUNDABLE ITEMS: 
- Accessories including Jewelries, Belts, Sunglasses, Hats. (Bags are excluded from this category)
- SALE Items cannot be refunded or exchanged (orders placed during a sale period and markdown items)

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current Full Priced item for a refund.

Returns postmarked 21 day policy are ineligible for a refund but will automatically be processed for an online credit ("SourceUnknownCredit"). Please note that we do not offer free returns and shipping labels for any kinds of orders. 

 

To Prepare your Return:

Please click on the Returns link below and follow the prompts to prepare your return. 

SourceUnknown Return Portal

Kindly note our US warehouse is permanently closed due to Covid-19 pandemic 

 

Refunds (if applicable):

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. 

 

GENERAL INFORMATION: 

***The customer is responsible for paying for shipping costs for returning any item(s) using a trackable shipping method. All shipping costs (original and return) are non-refundable.

 

PLEASE NOTE: 

Defect Items

Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed

 

Any questions please email us at return@thesourceunknown.com